Join Weavers Way as a Cashier!
We are looking for an energetic, community-oriented and experienced individual to work as a Lead Cashier in our Germantown location. This position is full-time with an anticipated 35+ hours per week. Open availability preferred. If you have experience working in a team setting and a passion for great customer service, then we want to hear from you!
RESPONSIBILITIES:
Customer ServiceGreet customers in a friendly manner. Learn names of frequent customers.
Treat customers fairly, consistently, and with respect
Respond quickly and courteously to all requests and complaints from customers and work to ensure that all customers feel satisfied after all interactions
Become familiar with co-op policies and products in order to answer customer questions
Refer unresolved questions to the shift manager, manager on duty or other appropriate colleague
Call for back up as needed to minimize wait times
Guide prospective new members in the procedure for joining the co-op or refer them to the manager on duty
Reinstate members wishing to rejoin after a lapse in membership
Cash Register Operation
Check out customer purchases quickly and accurately, using correct prices and departments
Be adept at reading the produce price sheets and know prices of common items
Report price discrepancies to the manager on duty or other appropriate colleague
Document all cash-in and cash-out transactions using the appropriate form or a detailed signed note
Ensure that registers are supplied with printer tape and ribbons
Enforce co-op policies regarding check cashing and suspended shopping privileges
If opening for the day: follow front-end opening procedures
If closing for the day: follow front-end closing procedures
At all times follow security procedures for handling cash and the drawers, transfers, and potential shoplifters
Cleaning and StockingMaintain the cashier area in a clean, organized and orderly condition
As needed, assist in returning shopping baskets and carts to the appropriate areas of the store
Ensure an adequate supply of shopping bags
At opening: Clean register and counter
At closing: Clean register and counter and perform other cleaning duties as requested by shift manager or manager-on-duty
Dispose of returns properly
Other DutiesAdvise appropriate colleague of equipment problems
Observe all Weavers Way policies and procedures
Assist with quarterly inventories as requested
Complete 360 Reviews as requested
Attend departmental and all-staff meetings as scheduled
Perform other duties as assigned by a manager or supervisor
Be aware of location of silent alarms
Know proper procedures in the event of a store robbery, shop lifting, or other security matter
Requirements
QUALIFICATIONS
· Commitment to the mission and goals of Weavers Way Co-operative Association
· Ability to operate cash register
· Ability to repetitively lift items from a shopping basket with the left arm and hand, sometimes up to or over 5 pounds
· Ability to stand in one location for entire shift (up to 8 hours)
· Good math skills
· Ability to work well in a team setting
· Attention to detail and good organizational skills
· Strong communication skills
· Ability to multi-task and remain calm under pressure
· Ability to work efficiently in a fast-paced environment
· Ability to be flexible and adapt quickly to changing conditions
· Ability to work independently and exercise independent judgment when necessary
· Be, or become upon hiring a member in good standing of Weavers Way Co-op
