At Germantown United CDC, we are committed to improving the quality of life in our neighborhood. However, we need your eyes and ears on the ground to ensure the City of Philadelphia addresses local issues promptly.
Philly311 is the city’s official customer service center for all non-emergency inquiries. Whether it’s a broken streetlight on Germantown Avenue or missed trash collection on your block, reporting it through 311 is the fastest way to get results.
Don’t wait for someone else to call. You can report a variety of neighborhood issues, including:
Sanitation: Illegal dumping, missed trash/recycling, or overflowing public bins.
Streets & Lights: Potholes, street light outages, and damaged street signs.
Property Maintenance: Graffiti, overgrown vacant lots, and abandoned “blighted” buildings.
Safety: Abandoned vehicles or dangerous sidewalk conditions.
How to Submit a Request
You can reach Philly311 in the way that is most convenient for you:
Get a Case Number: Always save the 8-digit case number provided when you submit a report.
Track the Progress: You can check the status of your request at any time using your case number.
Be Specific: Provide the exact address and a clear description. For example, instead of saying “the street is dark,” say “the street light in front of 5501 Germantown Ave is out.”
Tell Us Too: If you have reported a chronic issue multiple times without a resolution, Contact Germantown United CDC with your 311 case number so we can help advocate for our neighborhood.
Important: For crimes in progress or life-threatening emergencies, always call emergency services.
